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Community Information

Resources

Resource Building

10 Rules for Building a Community
Series on Enabling & Embracing your Influencers
Social Media Manifesto by Brian Solis
Customer Service, The Art of Listening & Engagement Through Social Media by Brian Solis
The Essential Guide to Social Media by Brian Solis
Online Community Best Practices by Jeremiah Owyang
The Four Tenets of the Community Manager by Jeremiah Owyang
How to Develop a Community Strategy by Forum One Communications
Guide to Social Media for Organizations an ebook by Colin McKay
Dealing with Trolls by Sean O’Driscoll
Wiki & Mindmap hosted by International Online Community Management Association
- password for Mindmap: IOCMA

Community Manager Role

How to become a Community Manager
Community Manager Salary
Social Media job postings
Hiring a Community Manager by Jake McKee

Marketing

Web Strategy

Applying a strategy to the entire product lifecycle by Jeremiah Owyang
The Challenges, Evolution, and Success Factors of the Enterprise Intranet by Jeremiah Owyang
Air Traffic Tower model by Jeremiah Owyang

Get Involved

Social Networking Tips
Community Manager, Advocate & Evangelist Facebook Group
Web Strategy Facebook Group
Social Media Training Wiki Shel Holtz started this wiki - join in!

Measurement

Social Media Measurement
Companies that Measure Social Media, Influence, and Brand by Jeremiah Owyang
Online Community ROI: Models & Reporting by Bill Johnston

Recommended Reading

The Cluetrain Manifesto by Rick Levine, Christopher Locke, Doc Searls and David Weinberger
Now Is Gone - A Primer on New Media for Executives and Entrepreneurs by Geoff Livingston & Brian Solis Now is Gone: blog
Meatball Sundae: Is Your Marketing Out of Sync? by Seth Godin
Personality not included by Rohit Bhargava
Groundswell by Charlene Li & Josh Bernhoff
Personal Branding Magazine by Dan Schawbel

Connie Bensen is a key voice amongst Community Managers. Her blog is recognized as a leading resource for those involved in community building. She is presently working with Techrigy. Techrigy SM2 is a social media monitoring tool offering robust analytics & reporting. She also provides mentorship to those interested in building community. Contact Me

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